Return & Exchange Policy

Returns

• You may request a return within 30 calendar days from the date of delivery.
• All returned items must be unused, unassembled, and in original condition, including all original packaging, accessories, manuals, and documentation.
• A valid proof of purchase (e.g., order confirmation) is required for all return requests.

Exchanges

• Exchanges for a different model or variant are available within 30 days of delivery, subject to product availability.
• Exchanged items must meet the same condition requirements as returns.
• If the replacement item is of higher value, you will be responsible for paying the price difference.

Non-Returnable Items

• Used or assembled electric foil boards
• Custom-made or special-order products
• Spare parts and consumables (e.g., propellers, batteries, seals)
• Items damaged due to misuse, accidents, or unauthorized modifications

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
• We strongly recommend using a trackable shipping service. C-Foil is not liable for items lost or damaged during return transit.
• For defective or incorrect items, we will provide a prepaid return shipping label at no cost to you.

Refunds

• Once your returned item is received and inspected, we will notify you via email whether your refund request is approved or rejected.
• Approved refunds will be processed to your original payment method within 10 business days of inspection.
• Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item sent).

How to Initiate a Return

1. Email our support team at info@hellofoil.com with your order number and the reason for your return request.
2. Our team will respond within 2 business days with detailed return instructions.
3. Package the item securely and ship it back using the provided instructions.

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